Frequently Asked Questions - Santa Clarita Towing

Frequently Asked Questions – Santa Clarita Towing

Q: Who is Santa Clarita Towing?

A: We are a towing service that provides all sorts of towing and roadside assistance to anyone who needs it. We’ve been in business for over 15 years, and our management and staff have been working for at least 10 of those years, while our owners began working on tow trucks over 20 years ago. All of our staff are experienced and veterans of the towing business.

Q: What are your response times?

A: we have some of the best response times of any towing and roadside assistance service in the business. We generally have a quick-response team available within 20 to 25 minutes of your call, if not sooner. The reasoning behind it is that we strategically place every single driver and technician to be within a certain distance from every point in Santa Clarita, meaning that we can always reach you. Not only that, but for our roadside services, we often have a few drivers on motorcycles who can weave through traffic more easily to get to you even more quickly. As such, we have great response times and can help anyone out in any area quickly and efficiently!

Q: Are you licensed to provide towing?

A: Absolutely, our service and every driver is licensed to tow, though we don’t do any impound towing. We don’t tow your car without your permission, so you never have to worry that we’re the ones who towed your car because you forgot to put more money in the parking meter. Just another example of how we care about the customer!

Q: What is damage-free towing?

A: Damage-free towing means there is never any damage to your vehicle caused by our equipment or by crew. Our experienced and professional service team always use the appropriate equipment to tow or recover your vehicle. We know how to do the task efficiently, without ever damaging your car or vehicle.

Q: What should I do while waiting for the tow truck to arrive?

A: You should make sure that your vehicle is far enough off the road so that it will not impede the flow of traffic or be at risk of being hit by passing vehicles.

Once you are at a safe distance away from traffic, you should turn on your hazard lights. If you have flares or warning triangles you should place them on the roadside to warn other motorists or drivers. If you have been involved in an accident and require medical attention you should immediately call 911 to request assistance.

You should then contact your insurance company to begin the claim process. Don’t forget to gather up all personal belonging; for it is not safe to leave them unguarded. If there are any buildings or shelters nearby you may want to wait in them for the tow trucks to arrive. But make sure the vehicle is in sight while you are waiting. However, if there are no shelters in surrounding areas and you choose to wait in your vehicle, you should lock the doors and keep the windows rolled up. Don’t speak to strangers unnecessarily, open your windows slightly if you have to; do not open the car doors.

Q: What makes you different?

A: When it comes to being a different towing service, there’s not much that many people think you can do. Well, fortunately for us, we have some qualities that set us apart from most other towing services and roadside assistance services. We provide towing and roadside assistance at the best prices on the market, but that alone won’t get us the customers who appreciate good service. We also provide service at the best response times, as you could see us talking about before. But even more than that, our experienced staff and top-of-the-line equipment here we provides that towing and roadside assistance service at the most professional level of any other service around. That alone sets us apart and makes it clear who is the best for helping you out in your time of need!

Call us at (661) 200-9483!